I’m really pleased with how this paper came together. It’s the first thing I’ve written at the OECD, and the first ‘academic’ work that’s been published in my name.
What’s the TL;DR?
This paper exists because the OECD more broadly is interested in this idea of “citizen well-being”. There’s a cross-cutting horizontal project about it with different teams writing up how their work is important to the concept.
And we’re no different. So what impact can digital government have on citizen well-being? Well, my argument in the paper is that there are three characteristics of government that create outcomes that improve well-being. They are responsive, protective and trustworthy:
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