Thoughts from the mind of Ben Welby

Tag: trust

AI in government: it’s about people, not technology (as always)

It was our first week back for Vineyard English School after the summer break1. Many familiar faces were absent, but one young Eritrean was eager to see us – he’d just received a letter about his asylum claim.

We were back in the hotel today after stopping over the summer (more volunteers would allow for doing this year round). Here's a photo of a letter that had been received by one of the hotel residents. Two native English speakers had to check with one another that we actually understood it.

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— Benjamin Welby (@bm.wel.by) 11 September 2024 at 18:13

The letter was dense, bureaucratic, and impenetrable. It’s a far cry from the aspirations for content design that so many advocate for as a central plank in reimagining the relationship between the state and its users.

He looked to us for an explanation. But even among the fluent English speakers, we had to consult amongst ourselves to ensure we understood it correctly. Hardly surprising, since according to The First Word’s readability test, this letter is on par with reading Nietzsche.

A visual display of book covers arranged by difficulty level, ranging from "Very Easy" (0-20) to "Very Challenging" (61-100). The cover in the middle, labeled "20 - 30," stands out in yellow and features the title "Beyond Good and Evil" by Nietzsche. Other covers represent a range of genres and styles.

The power of AI

I reached for ChatGPT.

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OECD Good Practice Principles for Data Ethics in the Public Sector

These Good Practice Principles were developed by the Working Party of Senior Digital Government Officials Thematic Group on the Data-Driven Public Sector.

This group had been instrumental in ensuring the value of the experiences highlighted and questions answered through The Path to Becoming a Data-Driven Public Sector and the Data-Driven Public Sector Working Paper.

Lucia and I initiated this work under the leadership of Jaron Haas, Simone Schoof and Marieke Schenk from the Ministry of the Interior and Kingdom Relations (MINBZK) in the Netherlands. We then workshopped elements of it in Paris during the Expert Group Meeting on Open Government Data prior to the pandemic.

The ultimate value of this exercise owes itself to Arturo’s leadership after he took on the responsibility of stewarding the Data-Driven Public Sector thematic group during this challenging period. He is indebted to the support of those countries but especially Natalia Domagala on behalf of the UK and Omar Bitar on behalf of Canada for getting to their final state.

Available as a PDF

What’s the TL;DR?

As governments deepen their use of data and AI, ethical guidance becomes critical. These 10 principles from the OECD are designed to help public officials protect the public interest at every stage of the data lifecycle. They go beyond compliance—emphasising public integrity, trust, and responsible innovation.

The principles stress:

  • Putting people and the public interest at the centre
  • Being transparent, inclusive and accountable
  • Managing risks proactively, especially in automated decision-making

Here are the OECD’s 10 Good Practice Principles for Data Ethics in the Public Sector:

  1. Manage data with integrity
  2. Be aware of and observe relevant government-wide arrangements for trustworthy data access, sharing and use
  3. Incorporate data ethical considerations into governmental, organisational and public sector decision-making processes
  4. Monitor and retain control over data inputs, in particular those used to inform the development and training of AI systems, and adopt a risk-based approach to the automation of decisions
  5. Be specific about the purpose of data use, especially in the case of personal data
  6. Define boundaries for data access, sharing and use
  7. Be clear, inclusive and open
  8. Publish open data and source code
  9. Broaden individuals’ and collectives’ control over their data
  10. Be accountable and proactive in managing risks

Public trust in government is shaped not just by what services are delivered, but how they are delivered, and that increasingly means how data is handled. As digital technologies and AI become part of the machinery of public decision-making, it’s not enough to comply with the law. Citizens expect more: transparency, fairness, inclusion, and accountability.

These principles recognise that data is never neutral. The choices made by public officials – what data to collect, how to use it, when to automate – have real consequences for people’s lives. The OECD’s guidance offers a practical compass: helping governments navigate complexity without losing sight of the human stakes involved.

The blurb

The Good Practice Principles for Data Ethics in the Public Sector presented in this paper seek to shed light on the value and practical implications of data ethics in the public sector. They aim to support public officials in the implementation of data ethics in digital government projects, products, and services such that:

  • i) trust is placed at the core of their design and delivery and
  • ii) public integrity is upheld through specific actions taken by governments, public organisations and, at a more granular level, public officials.

Available as a PDF

Transparency = Clarity = Trust?

At the heart of this furore about expenses is a breakdown in trust.

We think that our politicians have been shafting us and getting away with naughtiness for years. The activities of 20 to 30 of the 650 elected members in Westminster is provoking the kind of outrage and, at the same time, apathy, that has sent Nick Griffin (“RT @TiernanDouieb: In mythology, the Griffin is part lion, part bird. Yet Nick Griffin of the BNP is all cock”) and his odious ideas to Brussels on behalf of the British.

The solution, we cry, is for political reform; for shining brighter lights onto the activity of government and scrutinising everything that our political leaders do. In the attempt to find a way of governing the nation that works, we want to ramp up and ramp up the organs of checking up on it. Continue reading