On 16th May 2024 I led a 90 minute session as part of the Digital Academy Masterclass, hosted by the Government of Azerbaijan’s Innovation and Digital Development Agency, and delivered by Digital Nation.
I’ve broken the presentation into 4 parts. After the introduction, Part 1 considered the potential of data to deliver public value; Part 2 looked at the elements needed to actually build a data-driven public sector; and this, Part 3, explored how to unlock the value of data without losing public trust.
Unless otherwise indicated or an obvious screenshot, the images were generated by ChatGPT.
Now we’re onto the third and final part of this morning’s session. We’ve thought about where value can come from in terms of what you do with data. We’ve thought about the role you all play in helping to create the conditions for data to be used. But now we will finish with thinking about how our use of data builds and preserves trust.
Trust is such a valuable commodity. But it can be lost so quickly and take so long to repair.
Trust between citizens and their government is the basis on which the legitimacy of public institutions is built. Without trust, some policies lose their meaning and some services cease to be used. Unfortunately, trust is deteriorating in many countries.
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