Thoughts from the mind of Ben Welby

Category: Work (Page 6 of 8)

Cumbersome processes

Just a quick thought.

Tomorrow the new Lord Mayor is getting installed and beforehand all 59 councillors have got the opportunity to press the flesh with the different directorates and service areas that make up Hull City Council in a marketplace event.

It’s a pretty good idea – councils are massive and it must be pretty daunting for any newly elected councillor to get a handle on what it is we do. And there’s value in taking a similar approach for communicating that breadth to the public (Walsall100 is a practical demonstration of that).

Anyway, in preparation for this event the different service areas and directorates have been pulling together briefing notes. In the Regeneration Directorate are two services: Economic Development & Regeneration and Physical Regeneration. And that covers a further 11 distinct areas of activity (BSF is part of Physical Regeneration). So putting together something brief that communicates everything from new schools to museums with European funding in between is not straight forward.

What we’ve ended up with is succinct and (hopefully) helpful in giving a nice overview of the directorate. It was the result of three different people working on it in their own spheres of influence – someone from the Economic Development & Regeneration wing, someone else from the Physical Regeneration arm and also the BSF team. In the end it’s come to us to wire the different bits together and produce a single document.

There’s no trouble in doing that but I yearn for a day when we might together, in our three separate offices, have been co-authoring a shared document and discussing the amends in real-time rather than the slightly delayed and cumbersome fashion that has seen slightly different versions of the same basic document flying about whilst different additions ping into inboxes; there is a better way to do this…

Remember Tom?

In 2003 Tom Anderson helped launch MySpace.  It wasn’t the first social network but it was the first to capture the world’s imagination.

Even for those of us who’d been using IRC and ICQ, or the Messengers of Yahoo and MSN Myspace represented something very different: a website, not something you installed.

You might have been invited, in which case you’d have a friend. Or you might know what you were doing and be confident. But neither of those were guaranteed, there was every chance you’d be joining this strange and alien world without any friends.

With nobody to hold your hand or guide you through it Myspace did something very clever. Everybody who signed up was welcomed, hosted and befriended by Tom. Continue reading

Where should they sit?

Yesterday Dave Briggs spotted that Stoke were looking for a new web editor, somebody to be ‘the councils (sic) on-line champion’. And they’re not alone in allocating a specific resource, Hull’s recent restructure included a new e-communications role with a similar brief. Both these roles are in Communications.

This prompted a discussion on Twitter (Storify here).

Brief conversations like these are one of the great side effects of using Twitter. But not everybody will see those tweets. So I thought I’d try to start capturing interesting exchanges in case there’s some value to those outside the conversation (the Alpha(Local)Gov post was originally prompted by something similar).

So what follows is my adding a bit of flesh to the opinions communicated in 140 characters. As you might have seen if you’ve looked at Storify, the discussion asked whether Communications is the right location for ‘social media’ (although neither role is Twitter Tsar). Continue reading

Alpha(Local)Gov

This entry is part 1 of 7 in the series Local government digital service

I’ve added this post and the second on Government as a Local Platform to my series on ‘Local Government Digital Service‘ because it’s a helpful original piece, reflecting my perspective from before joining GDS.

I started this post at the start of April, returned to it with the demise of Flip but finally finished it after Andrew Beeken shared his own thoughts yesterday.

April saw the demise of Flip. Despite being the leading camcorder brand in the US, parent company Cisco judged the marketplace to be unsustainable in the face of the competition posed by our mobile phones.

Given that they paid $590m for the technology two years ago it’s a bold move. Equally, their quitting from a position at the top is shrewd because of the inevitable future of hand-held video recording.

I really like my Flip camera and when the product was first introduced it disrupted the market but I expect to get similar functionality from my next mobile phone without having to carry something else in my pocket. Whilst convergence is not good for the 550 employees at Flip, the rest of us benefit – we get one thing where once we might have had to use more.

It’s that sort of approach which lies behind Martha Lane Fox’s vision for a single government domain and over the last three months it has been brought to life by 11 people somewhere in London. There had been glimpses of what they were working on and The Telegraph had featured a couple of screenshots as well as some interviews but this week we were able to get our grubby mitts on this “proof of concept prototype“.

Continue reading

‘Stagnant and Lost’

Last week I had a week of holiday. Amongst a lot of doing very little it provided an opportunity to reflect on life ahead of Christine finishing her phd and starting work in Huddersfield at the start of May.

I effectively spend 12 hours of every weekday on the way to, or at work. And I realised that I wasn’t happy with either the commute, or my role. I was summing myself up in two words – stagnant and lost.

But on the back of this evening I’m reclaiming myself and rejecting those words.

I’ve just got home from a prayer meeting where it became apparent that God was gently mocking me. Five things neatly coincide in a way that has reset my thinking. Continue reading

Is Storify the answer?

message board

Photo by Hungarian Snow

Twitter is still evolving but thus far nobody seems to have come up with a clever way of combining the thread of a discussion on Twitter with contributions from elsewhere.

It’s something that has come up in looking after Vital Bradford. I’ve found Twitter an excellent companion to supporting my football club and there’s a very active community with considered opinion and not the sort of stupidity that can plague footballing message boards.

One of the reasons it’s a pleasure is the way you can capture a sense of the match in real-time from all corners of the ground. But even though we are the most followed #bcafc account it’s only a fraction of those who might be interested.

Whatever the subject matter we need to be careful that the coverage of any event doesn’t get stuck inside Twitter. Your updates can get missed by your followers so it’s good to keep them on record somewhere. But it’s actually quite hard to record and curate a specific time-bound period of activity, especially if it involves many voices. Continue reading

Alternatives?

This morning I read the latest from WeLoveLocalGov, a post on Conferencing.

It’s a mighty peculiar way of developing your staff but local authorities are reluctant to not attend the conferences.

After all what if something is missed?

And more importantly how else will this good practice get spread and learning take place?

I think I was musing about what I’d do for my dissertation when I first hunted for conversations about the internet, public services and democracy. I’m pretty sure that’s how I stumbled upon Liz Azyan’s Twitterati.

A little knowledge is definitely a dangerous thing.

Without that little bit of knowledge the last 18 months would have looked quite different. I’m once again reminded of my good fortune in coming across the digital community of people who are passionate about the nature of public services and the shape of democracy. They’re a diverse bunch who think and scheme but, crucially, they’re also doing and teaching; collaborating and sharing.
Continue reading

>Success and how you define it…

>In the last 24 hours I’ve seen two totally different ideas of what success looks like. I liked one, I didn’t much like the other.

Today we had a celebration of Hull City Council’s graduate scheme. We three grads popped over to the Guildhall for an hour with our line managers, mentors and the HR guys who’ve been running it. In the end four line managers made it, out of 12, and one mentor, of three. And rounding it off were our two handlers, a big HR boss (who I’d never met before) and an even bigger HCC boss (who I’d not met but who seemed, on the strength of our brief conversation, like she will be an asset to Hull. She’s also been to Sierra Leone before which gives her many brownie points).

When we got the invites it felt a little weird. It didn’t seem to make much sense to celebrate a scheme that has four of us looking unemployment squarely in the face come October 1st. Gallows humour on my part suggested it was more like a wake so when there was a little speech on how successful the scheme had been and there was a (muted) round of applause I just couldn’t stop the incredulity and had to ask what criteria of success we were using. For me, the elephant in the room was our future employment, or not, as the main criteria of how successful this two years was for us.

I shouldn’t be surprised. When we started in 2008 the graduate scheme made no promise of further employment and the 5 graduates who made up the first cohort warned us very early that little planning or forethought went into what had happened for them (eventually shoehorning them into temporary contracts until something came up…only 2 are still there today).

Call me naive but I thought they might have learned from that and heard the disappointment of our predecessors. It was the first time they’d run it after all, wouldn’t they clock that paying the salaries of the three of us for two years, paying for an MSc in Public Administration at INLOGOV and giving us the breadth of experience and knowledge and building relationships across the organisation would make it strategically worthwhile to retain that value come the end of the programme?

So I asked the question and it led to a healthy discussion between me and the speaker. From the HR perspective it was successful – look at what we’d done in our placements, how we’d grown and how we were now really valuable assets not just to Hull but well prepared to go and contribute to the wider public sector. Sadly we were just the victims of poor timing and there was work going on to try and match us to vacant positions in Hull but clearly noone could have foreseen what the situation would be.

Those vacant positions form something called redeployment. Now, as you might imagine the public sector is full of terror about impending doom (we’ll bypass the bit where that writing was on the wall 18+ months ago). So we have a recruitment freeze. That means they can’t just keep us around in a job they make for us on an ad hoc basis. So since July 1st we’ve been on redeployment – that is we get first dibs on jobs at the same grade. We’re not the only people at our grade and there aren’t many jobs. Since July 1st there have been 3 jobs. None of us have got one. So, with four weeks to go, we are creeping closer to not being in education, employment or training.

However, the thrust of that argument about success was very selfish – what had we got out of it for ourselves. Call me old fashioned but I’d like to reclaim Weber’s ideal of ‘bureaucracy’. I am not working in the public sector for my own personal development. It wasn’t about being a good way of getting another degree (who needs three anyway?!). It wasn’t about what I would get out of it. It was, and is, and always will be, about the public. I chose the switch from international development because I desperately want to get stuck into the communities and lives that I can engage with as a British citizen who understands where people are coming from because I understand language, culture, history, food, weather, etc. And I chose to apply for the graduate scheme in Hull because of the hope filled vision of the future that this council shared with us. This idea that actually the problems facing Hull, of which there are plenty, aren’t insurmountable and we could be part of that organisation getting stuck into it over time.

It’s wonderful that the council is altruistic enough to train up people for two years so they can give them away but I’m not sure you could sell that to the ordinary man or woman on the streets of Hull? Don’t they want organisations to develop people and retain the knowledge and build on those individuals? That’s what I’d want City of York Council to do.

The reason this stuck was because of something I’d heard at Conversations on Wednesday night. We watched Nooma – Today, a video from Rob Bell (leader of a church in the US and author of a couple of really good reads – Velvet Elvis and Sex God). He was talking about how being stuck looking backwards means missing today and what that means for our approach to the future.

He talked about the exchange between Jesus and Mary Magdalene in the Garden of Gethsemane after his resurrection. Jesus says to Mary ‘don’t hold on to me’ and Rob Bell made the point that after the resurrection, Jesus wasn’t saying carry on and do what we did, he wasn’t saying to keep harking back to the loaves and fishes, to bang on and on and on about the Sermon on the Mount and how great it was when he turned water into wine. Jesus’ point is that all of that, it was about what’s next, all that has been is nothing compared with what is next. And so we have Acts and the Holy Spirit and the church turning the world upside down on the basis of the resurrection kicking that off, not really because of the nice stuff Jesus said.

Rob Bell illustrated it with stories of people who spend so long rooted in the past and holding on to their experiences that they fail to live for today and tomorrow. The decisions that get put off because ‘we’re not ready’ only to find that the opportunity has gone. Of not being able to see beyond the success we had before.

Instead it begs a different vision of success. One that’s totally about the future and how it impacts on your life, the lives of those around you and the life of your community. That’s a measure of success I can get behind because it’s rooted in the hope of the future and what can be as a result. Not just pointing to how great stuff was (even if that has a longer term impact). I wanted to commit to Hull, I did. We might not have moved from York (and I’ve had the 4 hour daily commute as a result) but that wasn’t because I wanted to leave after two years it was because of Christine’s phd. That’s finished in April, we could have left York and moved. Success for me would have been the future implications of what Hull City Council invested in us these two years. But for Hull, not for anyone else.

I’m full of hope about the future because it’s literally the only way I know how to think. Naive idealism to some but I’ll take your cynicism. There’s some great stuff happening in the public sector and I’d love to be involved with it. There’s some great stuff happening in the space between the public sector and the public public and it’s going to be brilliant watching that unfold. What I do next is something of a mystery. There is a phenomenal job in York that I’m applying for but I don’t just want to do a job for the sake of doing a job…If that’s what keeps me in Hull beyond October I’d rather get paid less and temp in York so I can look after Christine and get stuck into my community than just go to Hull and get paid public money to do a job that happens to be there. At 26 I’m not prepared to just settle for shunning my passions.

The bottom line is that it wasn’t a very celebratory affair. I hope what I said was reasonable, I certainly hadn’t planned to get into the question of the scheme’s success and I didn’t go to cause trouble. It’s not bitterness or anger, it’s just disappointment. Maybe it was the fact this celebration didn’t even have any refreshments. Too much to ask for tea, coffee, water and biscuits given that we were celebrating? Not even a round robin email saying ‘we can’t spend money on such frivolities but maybe we could all bring something’. It felt nothing more than a self congratulatory back slapping exercise for a vision of success that’s rooted in a measure of how it makes your own life better, not what it’s made possible for Hull.

So, now the dissertation is done it’s time to get into what that future looks like. Exciting, innit? 🙂

Picture credit to:
su-lin: Party Poppers and More
Will Lion: successes and failures in this version but original CC image from parrhesiastes: 4th Dan throws First

>Friday – Kissy Dumpsite #sierraleone

>Having visited the works yards we went to the second of Freetown’s dumpsites.

Kissy is in the east of the city and is along the main route out of Freetown. It’s not far from the works yards which are also located in this part of the city.

It’s similar to Kingtom but probably worse. Kingtom has been created on an area of flat land through the middle of which a road runs. In the wet season half of the site is given over to farming because the land is not stable enough to cope with vehicles. Despite the lack of any earth moving equipment to keep the piles under control or the absence of any sorting it works, after a fashion.

At Kissy there was more evidence of people scavenging from the sites and people living along the border of the site. There were the remains of a broken Caterpillar slowly getting covered in waste. There was no sign of the road that had been built two years ago. This was a site built on a hill so when they’d built the road they had built it at a gradient. As the waste accumulated it became harder and harder to pass, harder and harder for vehicles to get back from the bottom and so the waste was dumped closer and closer to the road.

Now the situation is that they can’t drive onto the dump. So it’s entirely blocked from any new waste being dumped there. The result is they’ve started a third dump somewhere else where there was a whole.

During this visit we heard that a perfect location has been identified by the World Bank, somewhere that the waste could be properly managed and the landfill engineered well away from the residential areas it currently juts up against. Of course there’s nothing to guarantee that people won’t encroach upon that piece of land, or scavenge for whatever they can lay their hands on. But even before that becomes an issue there are a number of hurdles to overcome. One of the key obstacles is the logistics of the thing.

And that comes back to Freetown’s roads.

This third site is down the road between Hastings and Waterloo. So it fits the bill for being out of town. It isn’t near a water course and it could be engineered from scratch. However, it’s hard enough for the 7 working vehicles to service the 45 transit sites and include regular trips to Kissy or Kingtom. For them to have to add an out of town excursion to that means more time sat in traffic, more strain on the vehicles, less time actually collecting the rubbish.

And then there’s the economic ecosystem that lives off the existing sites. In the vacuum that had been left by waste no longer being filled at the farthest limits of the site there had been a lot of encroachment (this is the point being made at the beginning of the video). This is one of the hardest things to fathom about our time in Freetown – it’s not just a dump, it’s a home, a source of income, a source of food and a social space. The images of kids playing with kites, of parents carrying babies around, of whole lives found living on the edges is harrowing and difficult. We don’t want people to be living on a landfill site but the reality is that this is a crucial slice of the economy in a city where there aren’t exactly an abundance of different ways to make money. Perhaps a properly engineered landfill could see waste being sorted and might enable stuff to be retrieved without having to pick through the detritus of the city but it’s likely that won’t cushion the fall out and the repercussions on those lives we catch sight of in this video.

>Friday – Freetown City Council works yard #sierraleone

>After our tour round the Freetown Waste Management Company’s (FWMC) depot we moved next door to take a look at the council’s yard. Until recently the two sites operated independently with FWMC acting as a stand alone private business commissioned by FCC to deliver waste collection for Freetown. A degree of separation remains but the two entities are more closely entwined, at least for now (the council seem desperate to outsource it as quickly as possible).

It transpires that FWMC have not been handling all waste collection. Do you remember the night gabbage collection at the market with the two lads perched precariously at the back of a lorry? The central market areas were the responsibility of the council to look after and to help them in doing that Hull City Council had sent three Vultures about six years ago. At the yard we saw evidence of all three but only one of them was in working order. The others had been cannibalised for parts to keep the others going. Now the final vehicle was struggling to keep going and FWMC had been press ganged into making sure the market didn’t drown under rubbish.

However, the highlight of this trip was undoubtedly the sweeper. Earlier in the day when Doug Sharp and Bowenson Phillips had been on Lunchtime Break a viewer had texted a question to ask what had become of Freetown’s infamous road sweeper. And we were privileged enough to get a photo taken alongside the folly of a former mayor.

Apparently, the story goes, the mayor acquired the sweeper for 500,000,000 Sierra Leone Leones (that’s something like £80,000), a massive outlay for the city. It arrived with much fanfare about six years ago but worked for about half a day. The reason for it sitting dormant in the yard is unclear – someone suggested there was a skills gap in using it that meant the brushes could not be raised and as a result this damaged it, someone else said it was a question of parts but the overwhelming consensus was that the mayor had made completely the wrong decision in getting hold of a vehicle designed for evenly paved, properly made roads in a city where surfaces like that are not exactly common. Questions were raised over the cost of the vehicle and whether there had been a discount on it, or whether it had been given for free but nevertheless, as word of this waste of FCC funds got out the mayor was hounded out of the city in shame. Emerson, one of Sierra Leone’s leading musical artists and well known for the political sparring of his lyrics even penned a song about the debacle.

At least we might be able to put to bed the rumour that the vehicle has been heavily cannibalised. But to the naked eye most of it looked to be in pristine condition. The problem is that the vehicle is completely inappropriate for Freetown’s needs.

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