It was our first week back for Vineyard English School after the summer break1. Many familiar faces were absent, but one young Eritrean was eager to see us – he’d just received a letter about his asylum claim.
The letter was dense, bureaucratic, and impenetrable. It’s a far cry from the aspirations for content design that so many advocate for as a central plank in reimagining the relationship between the state and its users.
He looked to us for an explanation. But even among the fluent English speakers, we had to consult amongst ourselves to ensure we understood it correctly. Hardly surprising, since according to The First Word’s readability test, this letter is on par with reading Nietzsche.
The power of AI
I reached for ChatGPT.
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